As an office worker your primary responsibility is to demonstrate that you possess strong office skills, that you are hard working and efficient, that you are easy to work with, that you are reliable and resourceful, that you can take on greater responsibility, and that you look for ways to improve office operations.
Either in the Qualifications section of the resume or in a section called Office Skills, you can list the types of computers you have used, knowledge of operating systems such as Windows, and experience with various applications software such as Word, Excel, SAP, and others.
Demonstrating that you are a hard worker, efficient, and easy to work with, is usually best covered in the Qualifications section and in the cover letter. If you really feel you have these qualities, simply tell the reader through the resume and cover letter. Another excellent way to sell these qualities is to show that you are a results-oriented person. By selling your results you will sell the fact that you are efficient and easy to work with.
Do not feel that you must list every single duty that you had on each job. We’ve seen clerical resumes that were unreadable because they simply consisted of a long, boring list of duties. You may have had a duty which you performed in each of your last six jobs, but in the resume you may choose to include that duty only in your earliest jobs or only in your most recent, in order to show you have experience in those areas. Of course with a key skill, you would list it in any job where you used it.
As with any resume, the key is to demonstrate quality and results. Since office staff aren’t measured in such quantifiable as sales or production numbers, we often hear that they have no results to speak to.
Everyone has results. If you cannot quantify…qualify! What is your attendance record? Do you consistently produce quality work on time? Are you the one selected for special projects and the most complex assignments? Do you get commendations from other staff, departments, and customers for “going the extra mile?” Have you heard the words “…couldn’t have done it without you”…directed at you from others? How about your evaluations? Quote and paraphrase the good stuff.
Of course, if you have improved a procedure that increased productivity, go with it! Perhaps you designed a form that streamlined the invoicing process and reduced receivables. Or you found a new vendor and saved the company money on office supplies? The amount may not be all that impressive but the example of your initiative is.
Results don’t have to be huge to make an impact on an employer. The mere fact that you made contributions is the compelling factor. Dedication, competence, initiative, creativity, and integrity are all traits you can present as your contributions to the organization.